Frequently Asked Questions
Shopping FAQs
How to place an order?
You can place an order directly on our website by creating an account, selecting your desired products, adding them to your cart, and completing checkout using your preferred payment method.
Do you offer free shipping?
Yes, we offer free shipping on all products.
How long will it take for my order to be delivered?
Our free shipping option typically delivers within 7–9 business days, while fast delivery takes approximately 3–5 business days. Please note that fast delivery is subject to additional shipping charges.
How will I receive my order confirmation?
You will receive a confirmation email and text message once your order has been successfully placed.
Do you ship internationally?
Yes, we offer international shipping across the United States, Canada, the United Kingdom, France, and the United Arab Emirates.
Can I track my order?
Yes, shipping details and a tracking ID will be provided through our delivery partner, allowing you to conveniently track your order.
What is your return or exchange policy?
All items are non-returnable, and we do not accept returns. However, if you receive an incorrect item, a defective product, or encounter any issue caused by us, we will resolve it promptly. In such cases, we will either provide a gift card of equal value so you can reorder at no additional cost, or send you a replacement product free of charge. For more details, please refer to our Return & Refund Policy.
What if I receive a defective or incorrect product?
If you receive an incorrect item, a defective product, or encounter any issue caused by us, we will resolve it promptly. In such cases, we will either provide a gift card of equal value so you can reorder at no additional cost, or send you a replacement product free of charge.
What payment methods do you accept?
You can make payments online using Credit/Debit Cards, Visa, MasterCard, American Express, PayPal, and other available options. All payment methods will be displayed during checkout when placing your order.
Is my personal and payment information secure on your website?
Yes, we guarantee that your personal and payment information is secure on our website and will never be shared with any third party.
Do you offer discounts or promotions?
Yes, we offer exciting discounts along with special promotions during festivals and important occasions. You can always stay updated by visiting our website home or following us on social media.
How do I contact customer support?
You can contact us anytime via our official phone number, send us a text on what’s app, email us, or fill out our contact form. We will respond to your inquiry as soon as possible.
Are your jewelry pieces made of real gold or artificial materials?
It is crafted from high-quality artificial materials.
What types of products do you sell?
We offer a wide range of artificial jewelry products, including earrings, necklaces, bangles, and more. Explore our full collection in our online store.
How can I take care of my jewelry?
To properly care for your jewelry, store each piece separately in a soft pouch or jewelry box to prevent scratches. Avoid exposing your jewelry to water, perfumes, or harsh chemicals. Clean your pieces regularly with a soft, dry cloth, and handle them gently to maintain their shine and longevity. Following these simple care tips will help your jewelry stay beautiful and last for years.